Name: Chaos Karts Parties: Corporate Events
Location: Chaos Karts

Question 1

What can I expect from Chaos Karts Dubai?

Accepted Answer

Chaos Karts Dubai is a brand-new, never-seen-before live-action video game experience. You’ll be racing real karts around tracks in a digitally projected world, with virtual weapons and power-ups to use against your family and friends! Plus, add even more fun to your experience by competing against your friends in The Cube, Chaos Karts Dubai’s dedicated immersive game space. End your adrenaline-packed time with a treat at Chaos Karts Dubai’s awesome cafe.

Question 2

Where is the experience located?

Accepted Answer

Chaos Karts UAE, Al Quoz, Dubai

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 1 hour at this experience. You can expect the race itself to last 20 minutes, but can also enjoy fun immersive games at The Cube, which can be purchased as Add-ons to your ticket.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

You will be able to purchase food and beverages at Chaos Kart’s cafe.

Question 6

Is there parking available?

Accepted Answer

There will be free parking available.

Question 7

Is there a dress code?

Accepted Answer

There's no defined dress code for this experience, but make sure to dress comfortably for the race.

Question 8

Where can I get tickets?

Accepted Answer

In the Fever App, available on Google Play and the Apple Store

On the Fever website

Question 9

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend that you book your tickets in advance in order to guarantee your spot. You can purchase your tickets in the Fever App or on the Fever website.

Question 10

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 11

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 12

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 24 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 13

Can I make a group booking?

Accepted Answer

If you want to book a session for a group, you can choose to purchase a Private Session ticket, which will privatize the race track for your group. For enquiries about private parties for groups of over 7 people, please visit the Party Booking section of our website.

Question 14

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within 10 minutes of your scheduled session. If you arrive later, we cannot guarantee that you will be able to race at the time of your scheduled session or with your preferred party.

Question 15

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no animals are allowed in this event’s location—not even service animals.

Question 16

Is the venue accessible?

Accepted Answer

Unfortunately, this experience could not be accommodated in an accessible venue. We are doing our best to make all of our experiences inclusive and would recommend you take a look at other experiences in your city.

Question 17

What are the prohibited items at the experience? Can I smoke or vape?

Accepted Answer

Smoking and vaping are prohibited at the experience.

Question 18

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

Unfortunately, this experience could not be accommodated for deaf and visually impaired people. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.

Question 19

Will there be strobe lights?

Accepted Answer

This event will include strobe lights.

Question 20

Are there chairs available? Can I be seated during the experience/ exhibition?

Accepted Answer

This is a walkthrough experience, but limited seating will be available at Chaos Kart's cafe

Question 21

Will restrooms be available on site?

Accepted Answer

This venue has restrooms—please ask our staff on site for indications.

Question 22

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 23

Is there a Lost & Found?

Accepted Answer

We recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on-site, please reach out to info@chaoskarts.ae.

Question 24

Is coat check available?

Accepted Answer

Unfortunately, this venue has no coat check.

Question 25

Is there an age requirement?

Accepted Answer

This experience only allows guests above 9 years old or at least 1.30m tall. All minors under the age of 16 years old must be accompanied by an individual aged 16 and over, or have the following consent form pre-signed by an adult.

Question 26

Are there any other restrictions?

Accepted Answer

For your own safety, you will not be able to play if you:

Are pregnant

Have Epilepsy

Have a weak back and/or neck condition

Are unable to use both legs and one arm

Have consumed alcohol or illegal substances prior to playing
All customers will be required to sign a waiver during the pre-race briefing before participation.

Question 27

Will there be an audio guide?

Accepted Answer

This experience does not include an audio guide.

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